Shipping, Retuns & FAQ
We offer complimentary shipping for all orders within the USA. Orders are processed within 48 hours of receiving the orders. Shipping typically takes 4-7 days, depending on your location.International shipping
For orders above $100, we offer complimentary shipping via one of our trusted partners. For orders under $100, we ship for a flat rate of $30.
International shipping typically takes 7-30 days, depending on import customs and local delivery systems. We strive to share our skin treats with customers from every corner of the world, but unfortunately there are countries with importation restrictions that are beyond our control. If you have any questions, drop us a note at firstname.lastname@example.org and we will be happy to help.
*Do note that some countries impose custom duties and taxes when the shipment arrives at the destination country. Customers are responsible for these additional charges.
We are here to help you discover happy skin, and we want you to be 100% satisfied with every investment you have made. If you are not satisfied with your purchase, drop us a note within 7 days of delivery and we will be glad to assist. Due to safety and hygiene reasons, only unopened and unused items can be considered for returns. It must also be in the original packaging. Sales items cannot be returned.
For damaged items, please email us within 48 hours of delivery for us to arrange a replacement or refund.
Alternatively, we would love to work with you to understand your skin needs and challenges, explore the right product from our range, and carve out a customized routine that would help you achieve happy skin. Connect with us at email@example.com.
*Only purchases made directly on our website www.forestrhapsodyskincare.com are eligible for returns. Customers will be responsible for shipping costs for all returns. International shipping fee, customs duties and taxes are not eligible for refund.
FAQIs your collection suitable for sensitive skin?
The fundamental premise of our brand is that we use "gentle bioactives" to achieve results with minimal irritation or downtime. All our formulas undergo testings in our US lab before we bring them to market, as so to minimise risk of potential irritation or sensitisation issues. That being said, we believe every skin is individual, and we always encourage patch testing - what works for one person could vary for another.Do you have a sample program?
We are working on a sample program, and we will share details with you as soon as we can. Sign up for our newsletter to stay updated.How quickly should I finish using the product after opening?
We recommend using up the products within 6 months of opening, to ensure you enjoy them in their optimal condition.Where are your products made?
Our lab is based in sunny California, and we source our ingredients from all over the globe. We do not limit ourselves by geography – we seek out the best ingredients and technology to bring you the best skin treats, wherever they might be.Are you cruelty free?
Yes! Forest Rhapsody believes that beauty should be cruelty free. We are proud to be Leaping Bunny approved. A global programme, Leaping Bunny requires cruelty free standards over and above legal requirements.
All of our own brand cosmetic and personal care products are approved under the Cruelty Free International Leaping Bunny Programme, the internationally recognisable gold standard for cruelty free products. We adhere to a fixed cut-off date policy and proactively monitor our suppliers to ensure that our products continue to adhere to the Leaping Bunny criteria. Our supplier monitoring system is also independently audited.
For more information about Cruelty Free International, Leaping Bunny and Leaping Bunny criteria, please visit www.crueltyfreeinternational.org